Terms & Conditions

Introduction

Welcome to Cayman Contractor Connection (“Cayman Contractor Connection,” “we,” “our,” or “us”). We operate an online directory and lead-generation platform designed to connect residents and businesses in the Cayman Islands with independent contractors and service providers across construction, maintenance, and related industries.

By accessing or using our website, mobile site, or any associated services (together, the “Platform”), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you must not use the Platform.

Use of the Platform is permitted only by individuals and entities who are at least 18 years of age and legally capable of entering into binding contracts under the laws of the United Kingdom.

These Terms govern your relationship with Cayman Contractor Connection and prevail over any conflicting information contained in FAQs, help guides, or other Platform materials. We reserve the right to update, suspend, or withdraw the Platform (in whole or in part) at any time and without liability.

2. Platform Role and Limitation

Cayman Contractor Connection is an independent, neutral directory and lead-generation platform. Our role is limited to facilitating introductions between clients (“Clients”) and independent contractors or service providers (“Contractors”) operating in the Cayman Islands.

We are not a party to, nor do we become involved in, any service agreement, payment arrangement, or contractual relationship entered into between Clients and Contractors. We do not supervise, manage, warrant, or guarantee the quality, timing, legality, safety, or suitability of any services offered.

While we may request or review certain licences, permits, or credentials for verification purposes, such checks are limited and do not replace a Client’s own due diligence. We do not guarantee the validity, accuracy, or continued currency of any documentation provided by Contractors.

We do not employ, represent, or act as an agent for Contractors, and listing on the Platform does not imply endorsement. Contractors act solely in their independent capacity.

3. Contractor Responsibility

Contractors are independent service providers and are solely responsible for their own business operations. This includes, without limitation:

• Holding and maintaining all required licences, permits, or certifications in accordance with the laws and regulations of the Cayman Islands, as well as compliance with any applicable requirements under United Kingdom law.
• Maintaining current and adequate public liability insurance and any other professional or statutory coverage required for their trade.
• Remitting all applicable taxes, national insurance contributions, fees, or levies arising from their business operations.
• Ensuring full compliance with applicable labour, employment, health and safety, building, and consumer protection regulations.
• Providing accurate and up-to-date information in their profiles, listings, and communications on the Platform.

Although we may request documentation or conduct limited checks for the purpose of granting a “Verified” status, such checks are administrative only. We do not warrant or guarantee the accuracy, validity, or ongoing currency of any licences, permits, insurance, or other documents provided.

Contractors remain solely responsible for their services, representations, and compliance with applicable law.

4. No Guarantee or Warranty

The Platform and all content made available through it are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Cayman Contractor Connection makes no representations, warranties, or guarantees, express or implied, regarding:

• The competence, qualifications, conduct, or availability of any Contractor.
• The quality, safety, suitability, legality, or performance of any services provided by Contractors.
• The accuracy, reliability, or completeness of any user-submitted profiles, reviews, images, or listings.
• The uninterrupted, secure, or error-free operation of the Platform, or that the Platform will be free from viruses or other harmful components.
• The availability, reliability, or performance of any third-party services integrated into the Platform (including but not limited to payment processors, hosting providers, or communication tools).

Users are solely responsible for exercising their own judgment and due diligence before engaging any Contractor or relying on any information available through the Platform.

Nothing in these Terms shall exclude or limit any liability which cannot lawfully be excluded or limited under United Kingdom law.

5. Subscriptions and Fees

Contractors must maintain an active paid subscription in order to appear in search results and to receive and respond to Client leads through the Platform.

• The subscription fee is Based on the package chosen, payable in advance and processed securely through authorised third-party payment providers (PlugNpay). We are not responsible for the availability, security, or performance of any third-party payment service.
• Contractors may cancel their subscription at any time through their account dashboard; cancellation will take effect at the end of the current billing cycle.
• Refunds are not issued for partial months, unused time, or early cancellations.
• Free trial periods (if offered) are discretionary and may be changed, suspended, or withdrawn at any time.
• Failure to maintain an active subscription or to complete payment may result in suspension, removal, or limitation of listing visibility.
• Subscription fees are exclusive of any applicable taxes, duties, or charges, which remain the sole responsibility of the Contractor.

6. Client Responsibilities

Clients are independent users of the Platform and are solely responsible for their own decisions and interactions with Contractors. In particular, Clients are responsible for:

• Selecting, engaging, and contracting with Contractors at their own discretion.
• Conducting all necessary due diligence before engaging a Contractor, including verifying licensing, insurance, qualifications, and professional standing.
• Negotiating and settling payment terms directly with the Contractor. Cayman Contractor Connection does not process or guarantee payments between Clients and Contractors and does not intervene in any payment arrangements.
• Taking reasonable precautions when communicating with or meeting Contractors, including verifying identity and avoiding the disclosure of sensitive financial or personal information through the Platform.
• Complying with all applicable laws and regulations of the Cayman Islands and the United Kingdom in connection with use of the Platform.

7. Dispute Resolution

(a) Client–Contractor Disputes
 Cayman Contractor Connection is not a party to, and shall not be liable for, any disputes, claims, or disagreements between Clients and Contractors. By using the Platform, you agree to resolve any such disputes directly with the other party. You release Cayman Contractor Connection, its owners, directors, employees, and representatives from any and all claims, demands, damages, liabilities, or losses of any kind arising from or relating to disputes between Clients and Contractors.

While we may, at our sole discretion, review reported disputes for the purpose of monitoring user conduct or enforcing these Terms (including suspension or termination of accounts where appropriate), we are under no obligation to intervene, mediate, or resolve disputes on behalf of any user.

(b) Disputes with Cayman Contractor Connection
 Any dispute, controversy, or claim arising out of or in connection with these Terms, the Platform, or our services, which cannot be resolved through good faith negotiations within thirty (30) days of written notice by one party to the other, shall be referred to and finally resolved by arbitration under the rules of the London Court of International Arbitration (“LCIA”).

• The seat of arbitration shall be George Town, Grand Cayman, Cayman Islands.
• The tribunal shall consist of one arbitrator, appointed in accordance with the LCIA Rules.
• The language of the arbitration shall be English.
• The decision of the arbitrator shall be final and binding on the parties.

Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction where necessary to protect its rights.

8. Limitation of Liability

To the fullest extent permitted by law, Cayman Contractor Connection, its owners, directors, employees, and representatives shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Any act, omission, negligence, or failure by a Contractor to perform services.
• Financial loss, property damage, or personal injury arising out of services provided by a Contractor.
• Loss of profits, business, goodwill, data, or other intangible losses.
• Errors, interruptions, downtime, bugs, viruses, unauthorised access, or loss of data in connection with the Platform.
• The availability, reliability, or performance of third-party services (including payment processors, hosting providers, and communication tools).
• Any reliance placed by a user on information, profiles, or content provided through the Platform.

Your use of the Platform is at your sole risk.

Nothing in these Terms shall limit or exclude liability that cannot be lawfully limited or excluded under United Kingdom law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence.

To the extent that liability cannot lawfully be excluded, our total aggregate liability to any user for any claim arising out of or in connection with these Terms or the use of the Platform shall not exceed the total subscription fees paid by that user in the twelve (12) months preceding the event giving rise to the claim, or CI$600 (whichever is greater).

9. Indemnification

You agree to indemnify, defend, and hold harmless Cayman Contractor Connection, its owners, directors, employees, affiliates, and representatives from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of, or access to, the Platform.
• Your role or services as a Contractor, including any claims made by Clients or third parties.
• Your interactions, contracts, or disputes with other users.
• Your breach of these Terms or your violation of any applicable laws or regulations of the Cayman Islands, the United Kingdom, or any other relevant jurisdiction.
• Any content, materials, or information you provide, upload, or make available through the Platform.

This indemnity applies only to the extent permitted by law and shall not extend to matters caused by the negligence, fraud, or wilful misconduct of Cayman Contractor Connection.

10. User Conduct

All users of the Platform (including Clients and Contractors) agree to use it in a lawful, fair, and responsible manner. In particular, users must not:

• Post, upload, or transmit any false, misleading, defamatory, obscene, offensive, or unlawful content, including in reviews or feedback.
• Use the Platform for any unlawful, fraudulent, or unauthorised purpose.
• Harass, threaten, abuse, or intimidate other users.
• Upload, share, or distribute content that infringes the intellectual property, privacy, or other rights of any third party.
• Send spam, phishing messages, or other unsolicited communications to users.
• Attempt to hack, probe, disrupt, bypass, or reverse-engineer any security or functionality of the Platform.
• Collect, harvest, or misuse data or personal information from the Platform, including scraping or automated data collection.
• Impersonate another person, misrepresent your identity, or provide false information in your profile, listings, or communications.

Violation of this clause may result in suspension or termination of your account under Clause 12. Enforcement actions will be taken at our sole discretion and may include content removal, warnings, or account restrictions, subject always to compliance with applicable United Kingdom law.

11. Content and Intellectual Property

(a) User Content
 By submitting, uploading, or posting any content to the Platform (including business names, logos, images, documents, or reviews), you grant Cayman Contractor Connection a non-exclusive, worldwide, royalty-free, transferable licence (with the right to sublicense) to use, reproduce, modify, display, and distribute such content for the purposes of operating, marketing, and promoting the Platform.

This licence shall continue for so long as the content remains available on the Platform and, in the case of reviews or testimonials, may survive account termination to the extent reasonably necessary to preserve Platform integrity.

You represent and warrant that you own or have sufficient rights in any content you provide, and that your content does not infringe the intellectual property or other rights of any third party. You remain solely responsible for your content. Cayman Contractor Connection reserves the right, at its sole discretion, to remove, edit, or restrict access to any user content that we reasonably believe may breach these Terms, violate applicable law, infringe third-party rights, or otherwise pose a risk to the integrity or reputation of the Platform.

(b) Platform Intellectual Property
 All intellectual property rights in the Platform, including without limitation its software, text, graphics, logos, trademarks, domain names, databases, and overall design, are and shall remain the exclusive property of Cayman Contractor Connection or its licensors. No rights are granted to users other than the limited licence to access and use the Platform in accordance with these Terms.

Users may not copy, modify, distribute, reverse engineer, or create derivative works from the Platform or any of its content, except as expressly permitted by law.

12. Termination

We reserve the right to suspend, restrict, or terminate any user account or remove listings from the Platform at any time, with or without notice, at our sole discretion. Grounds for suspension or termination may include, without limitation:

• Violation of these Terms.
• Suspected or confirmed unlawful, fraudulent, or harmful behaviour.
• Failure to maintain an active subscription or to pay applicable fees.
• Failure by Contractors to hold or maintain valid licences, permits, or insurance as required under Clause 3.
• Repeated complaints, negative reviews, or conduct that in our reasonable opinion undermines trust and safety on the Platform.

Where appropriate, we may issue warnings or notices before termination. However, we reserve the right to take immediate action in cases of serious or urgent risk to users, the Platform, or third parties.

Termination or suspension of an account does not relieve the user of any outstanding obligations, including unpaid subscription fees.

Users may terminate their own accounts at any time by following the instructions available in their account settings.

Clauses which by their nature should survive termination (including but not limited to Clauses 8 (Limitation of Liability), 9 (Indemnification), 11 (Content and Intellectual Property), and 13 (Miscellaneous) shall continue in full force and effect after termination.

13. Miscellaneous

13.1 Governing Law and Jurisdiction
 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Kingdom. You agree that any such dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to the arbitration provisions set out in Clause 7(b).

13.2 Changes to Terms
 We reserve the right to amend or update these Terms from time to time. Where changes are material, we will provide notice by posting an updated version on the Platform or by email. Continued use of the Platform following such notice shall constitute acceptance of the revised Terms.

13.3 Contact Information
 If you have any questions, complaints, or concerns regarding these Terms or the Platform, you may contact us at:

• Email: [caymancontractorconnection@gmail.com]

13.4 Entire Agreement
 These Terms, together with any policies or notices expressly incorporated by reference, constitute the entire agreement between you and Cayman Contractor Connection regarding the use of the Platform and supersede any prior understandings, agreements, or representations (whether oral or written).

13.5 Severability
 If any provision of these Terms is held to be invalid, unlawful, or unenforceable for any reason, such provision shall be deemed severed from the Terms, and the remaining provisions shall continue in full force and effect.

13.6 Waiver
 No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default. Our failure to enforce any provision of these Terms shall not constitute a waiver of our rights.

13.7 Assignment
 You may not assign, transfer, or subcontract your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time, without restriction, provided such assignment does not materially affect your rights under the contract.

13.8 Force Majeure
 We shall not be liable or responsible for any failure or delay in performing our obligations under these Terms where such failure or delay results from any event beyond our reasonable control, including (but not limited to) acts of God, natural disasters, strikes, lock-outs, industrial disputes, civil commotion, war, terrorism, epidemic or pandemic, interruption of utilities, or failure of communications or internet services.

13.9 Notices
 Any notices required or permitted under these Terms shall be given in writing and delivered by hand, email, or registered post to the contact details set out in Clause 13.3. Notices shall be deemed received: (a) if by hand, on delivery; (b) if by email, on the date of transmission (provided no bounce-back is received); and (c) if by registered post, five (5) business days after posting.

13.10 Privacy & Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Platform, you consent to such processing.

13.11 Third-Party Links & Services

We are not responsible for the availability, accuracy, or security of third-party websites or services linked to or from the Platform. Use of third-party services is at your own risk.